Author Topic: Alesis Authorized Dealer?  (Read 3631 times)

Offline Guinness

Alesis Authorized Dealer?
« on: February 17, 2010, 05:26:21 PM »
What the hell?
 
Quote from: American Musical Supply: Chat Session 2/17/10

<John>: Next question:
<Mike>: ok
<John>: Can you get me a quote for
<John>: DMPad 12" Crash
<John>: i didn't see it on the site.
<Mike>: I'll try again one moment please
<John>: it should be "with choke".  The DMPad 12" Cymbal is without choke.
<Mike>: let me get you to a tech one moment
<Roger>: Hello, John! My name is  Roger.  How may I help you?
<John>: Hey there Roger
<John>: <John>: Can you get me a quote for
<John>: <John>: DMPad 12" Crash
<John>: <John>: it should be "with choke"
<Roger>: Are you talking about the CY12 pad?
<John>: no,  Alesis.
<John>: Isn't CY12 Roland?
<Roger>: Yes it is, one moment please.
<Roger>: We do not sell that particular pad separately ourselves unfortunately.
<John>: Are you an authorized Alesis dealer?
<Roger>: Yes we are, we cannot do any special ordering though.
<John>: This is an AMS or Alesis policy?
<Roger>: This is our policy.
<John>: That's unfortunate.  Ok.  thanks for the assistance.
<Roger>: Have a great day!
<System Support>: Thank you for calling Customer Service Center.


This "policy" significantly undermines the credibility of this distributor.  And if I was in charge of distributor relations for Alesis, I'd re-evaluate this relationship.  They literally pushed roland over alesis, when i specifically asked for Alesis.  As someone who spent 15+ years in the distribution business, I can understand product/inventory rationalization.  However, what i can't understand, is they didn't offer me any solution other than Roland.  They now lost my business going forward.  (As soon as my studio kit arrives  ;)  )
I'm the type that likes to keep the same look/manufacture in a drum kit.  So, i want an Alesis DMPad Crash, not Roland.
 
Anyways, FYI.  Unless you're buying something instock/listed on their website, I'd steer clear of American Musical Supply.

Offline WOUND4SOUND

Re: Alesis Authorized Dealer?
« Reply #1 on: February 18, 2010, 05:06:16 AM »
i agree bro i dont use them very often i like the service ive got from zzsounds much better but i have a buddy that works for a authorized alesis dealer ill phone him and get a qoute for you and send the info your way
the process of a thought is only stirred on by creative ingenuity

Offline Guinness

Re: Alesis Authorized Dealer?
« Reply #2 on: February 18, 2010, 11:45:54 AM »
thanks.

Offline WOUND4SOUND

Re: Alesis Authorized Dealer?
« Reply #3 on: February 18, 2010, 06:23:58 PM »
well what i could find out bro the add on are shipping in the end of march and the price i got for the dmpad 12" crash is 89 bucks i called 25 of my sources and 90% didnt have a clue and i said see why i dont much buisness with you..lol but that should point you in the right direction if you want that contact i can give it too you just shoot me a email
the process of a thought is only stirred on by creative ingenuity

Offline Guinness

Re: Alesis Authorized Dealer?
« Reply #4 on: February 18, 2010, 07:08:32 PM »
That's good info.  thanks.   At the moment, i don't need it (need my kit to ship first.  :) )
 
 

Offline WOUND4SOUND

Re: Alesis Authorized Dealer?
« Reply #5 on: February 18, 2010, 07:25:01 PM »
as i was just ogglin on the alesis site it appears you can buy them direct which is outstanding
the process of a thought is only stirred on by creative ingenuity

Offline Guinness

Re: Alesis Authorized Dealer?
« Reply #6 on: February 18, 2010, 07:30:42 PM »
as i was just ogglin on the alesis site it appears you can buy them direct which is outstanding


DM5 & Surge yes.  But not the DMPad Crash (choke cymbal).  It's not listed on Alesis' site.  I didn't see it.  :o
http://www.alesis.com/store/category.php?id=1103
 
It'd be cool to be able to buy alesis parts there too...  rack clamps, etc...
 

Offline WOUND4SOUND

Re: Alesis Authorized Dealer?
« Reply #7 on: February 18, 2010, 07:39:53 PM »
they do have some dmpads there but not until after the cny will they post the rest but they have the prices and add to cart for the dmpad 8" and dmpad kick so its a great start i found a place for gilbralter style clamps heavy duty 2 for 11 bucks
the process of a thought is only stirred on by creative ingenuity