Is it the same reset from the menu if so I have reset..... well at least I put it out there if anyone else has this issue I will see the posts.. thanks for your concern
The reset from the menu clears the user settings you have made
Kit (only the user kits),
Song (only the user songs),
Voice (only the user voices),
Trigger Settings (all trigger settings),
...the reset I posted is for resetting the firmware when the module freezes or has issues.
This reset isn't in the Alesis User Guide and has worked for many users...it can't hurt to try it..
It will either fix it..or it won't...it is the last resort before sending a module back.