Man, I'm familiar with this one. This was actually a major issue when the Strike kit first released. My module was dead on arrival. No joke! and I was one of the first to get a kit. I was on the wait list for just under a year. Finally got the kit the first week of release and it didn't work. 
And the problems snowballed from there. That's why I never did a review of the kit. It didn't last long enough to do a review. 
In all fairness many people like the kit now and the newer SE version fixed a lot of issues with the original kit, but the original Strike kit was a stinker. Worst $2500.00 I've ever spent. 
[yep, I'm still feeling that burn]
I still haven't repaired the module I had burn up with a new main board ($270.00)..still annoyed about that one.
I purchased and registered 3 kits in my accounts along with a long list of products which I am sure helped send a few kids to college ..lol
They checked my account when I had the board issue/support ticket , but after checking none of the kits were under warranty I received the "we accept visa etc etc".
Since I still have the module (may end up being a parts donor) I checked the encoder setup...if familiar with the module it's around a 10-15 min job (start to finish) and accessible from the bottom with the exception of the Encoder knob/nut/washer and most important..the Encoder is separate and not part of the main board but you do have to remove the main board and small headphone board (if it has the red wire..which is soldered point to point)) so if your careful you don't need to remove all the ribbons and can move the main board out of the way.You do not need to remove all the other boards to access the encoder.
If the module is out of warranty and the OP is handy with electronics the Data Dial Encoder pt# is
LDM9-ENCODE V03..check with Alesis and order/replace yourself..or inquire at
Instrumental Parts they sometimes have the smaller pieces.. just not listed on the site.
EDIT:Added pics
