Author Topic: Strike Pro SE Unresponsive  (Read 95 times)

Offline REF

Strike Pro SE Unresponsive
« on: January 31, 2025, 03:53:49 PM »
Second occurrence now. First, I turned on the unit. Big Bird screen came up. Unit would not do anything else. Normally I press User and get to my kit. I turned the unit off. Waited. Turned it back on and everything functioned as normal. That was about a week ago.

Just now, turned it on, Big Bird came up. Nothing else works. Even the metronome is not blinking. Turned it off and back on four times. It's frozen.

The unit, purchased used, is basically new. It's a little over two months old. Has functioned fine. No issues. It's been sitting in position since I got it.

Did I just lose hundreds of dollars?


Offline Chaser

Re: Strike Pro SE Unresponsive
« Reply #1 on: January 31, 2025, 05:03:37 PM »
Second occurrence now. First, I turned on the unit. Big Bird screen came up. Unit would not do anything else. Normally I press User and get to my kit. I turned the unit off. Waited. Turned it back on and everything functioned as normal. That was about a week ago.

Just now, turned it on, Big Bird came up. Nothing else works. Even the metronome is not blinking. Turned it off and back on four times. It's frozen.

The unit, purchased used, is basically new. It's a little over two months old. Has functioned fine. No issues. It's been sitting in position since I got it.

Did I just lose hundreds of dollars?

Has the Module been sitting...plugged in..wall socket..powerstrip etc?

The Module powers on ..Logo,Display and.All buttons illuminate etc..just no functions and Tempo isn't flashing?

The Tempo flashes constantly..based on BPM settings.
You should be able to maneuver through all the Function Buttons and the Tempo will always Flash with or without the SD Cards...

The SD Cards are Content only..Kits/Instruments/Samples etc..The OS system(s) will still operate..just empty of content
If a SD Card is corrupted or has Failed you will typically see a SD Card error displayed.
If the Internal  SD Card displays errors/Fails You then remove the SD Card ..copy everything over to a computer , replace/format a New SD Card and copy everything back onto it.

I have had a number of modules where the Internal SD Card corrupts and once placed in a reader (Win OS) Windows repairs it..other times you need a new card.
I have never had a module where the Tempo doesn't blink or you can't access any of the Functions...
All of these should be operational with or without an Internal SD Card.

The 1st thing I would do is a Factory reset.

Press and hold the Stop and Enter buttons while powering up the module.
"Resetting Factory Defaults..." will be displayed on the module... Wait 5 seconds, then let go of the buttons.

2nd..check the power supply.
I have had a few go bad and not supply enough power...possibility why Tempo is not Flashing.

3rd..replace the Internal SD card..



« Last Edit: February 01, 2025, 09:59:00 AM by Chaser »

Offline REF

Re: Strike Pro SE Unresponsive
« Reply #2 on: February 01, 2025, 10:29:56 AM »
I read your post and loathed the idea of doing a reset, especially if the unit is frozen and I can't send my user kit to the card. Before I turned it back on, I popped the card out of the slot (I haven't used it yet), checked it out for physical damage, put it back in, turned the unit on and it's fully functioning again. I figured that as soon as I saw the tempo flashing.

From everything to nothing, to everything, to nothing a week later, back to everything a day later...

Weird.

Offline Chaser

Re: Strike Pro SE Unresponsive
« Reply #3 on: February 01, 2025, 11:13:11 AM »
I read your post and loathed the idea of doing a reset, especially if the unit is frozen and I can't send my user kit to the card. Before I turned it back on, I popped the card out of the slot (I haven't used it yet), checked it out for physical damage, put it back in, turned the unit on and it's fully functioning again. I figured that as soon as I saw the tempo flashing.

From everything to nothing, to everything, to nothing a week later, back to everything a day later...

Weird.

The Factory Reset clears the Module and you'll lose Trigger settings...backup Trigger Settings , then you can reload later.
Kit Edits etc etc are save as ins or skt Files which are never stored on the Internal SD Card as it is write protected.

When the Module powers on it scans both SD Cards...the External SD Card may have had a bad connection and just ejecting and re-inserting made a good contact.
I have had bad connections using Micro SD Cards and a SD Card adapter.
All of my Modules are External for both SD Cards..if I have a problem I simply eject/replace.
The external SD Card doesn't have to be inserted for the Module to work..you just won't have anything for it to save to.
SD Cards are cheap...copy the folders etc off the External SD Card on to your computer (for backup) and you can make some backup cards

Some FAT32 Formatting including Windows don't always work for formatting Fat32 for Alesis products..for whatever reason..are you using Windows?...
I use GUI Format..it always work for Alesis products..

The SD Cards I usually receive are not FAT 32..usually ExFat
Format your USB Drive with Windows 1st (Fat32)...then Quick Format using the GUIFormat..the program isn't installed on your system..it runs as standalone.

I was actually more concerned about the length of time it was plugged in.
There is a warning in the User Guide about not leaving the Module plugged in for extended periods as it doesn't have a True ON/OFF switch and power is constantly supplied to the Module.
I had a Module burn up after a couple weeks just sitting on my studio desk which has expensive UPS (Uninterruptible Power Supply) to make sure all my gear has constant power and no spikes etc etc that can destroy high end gear..turns out that's a bad thing for the STRIKE Module.


Offline REF

Re: Strike Pro SE Unresponsive
« Reply #4 on: February 01, 2025, 11:26:41 AM »
!!!!!!!!!!!!!!!!!!!!!!!!!! Whoah. So, unplug it, until I use it. Understood.

Offline Chaser

Re: Strike Pro SE Unresponsive
« Reply #5 on: February 01, 2025, 11:36:38 AM »
!!!!!!!!!!!!!!!!!!!!!!!!!! Whoah. So, unplug it, until I use it. Understood.

I posted about it in this Topic and more info in this Topic

You can plug the module on a power strip and just remember to flip the switch on the power strip.

The Module has 2 main Boards..one is similar to a Motherboard for the BlackFin/SHARC processors/Ram/SD Card etc.
The other is the main Power board/Power distribution..which has multiple Voltages and all of the audio.
This board is usually where all the issues happen..including the low volume or headphone failure.
I have (2) Modules with the low volume issue , Both of the Boards are very expensive.
« Last Edit: February 01, 2025, 11:39:32 AM by Chaser »

Offline REF

Re: Strike Pro SE Unresponsive
« Reply #6 on: February 07, 2025, 04:57:57 PM »
I haven't read the two topic links yet but, this is pretty weird. Every fourth or fifth time I turn the module on (and the power strip) the module is frozen. I notice instantly because the tempo light doesn't flash. I'll turn it off and it may unfreeze or not. If I wait a day, it comes back. I'm assuming, regardless of the intervals, this unit is about to die?

It's really maddening I have this DM PRO, almost 30 years old and it works fine. Were it not for the machine gunning, I'd have never bothered with anything else, pairing it up with the DM10. The Strike has much better sound quality. The guys really thought the layering between two modules (Strike/DM PRO), sounded fine. It's just the machine gunning when I do some fast runs and stuff. It stands out.

I'll read those two other links.