Yes, USB from the module to my laptop (the same laptop I have used for years) and i can see the DM10 in Midi Ox 'MOST' of the time.. Addictive Drums sees the DM10 "MOST" of the time. Most of the time is not good enough.
The laptop only has USB 2.0 ports. So USB 3.0 is not an issue.
I have tried the Alesis Uploader, many times.. It tells you to run the updates in order starting with 1.Boot. That update fails.
When I try to install rhysT's All memory file using Midi Ox I get a Bad Data error. Either that or it runs for 20 minutes and nothing happens to the module.
I tried SendSX on the weekend.. It didn't work but I'll try it again lowering the transmission speed as you suggested.
It is odd, frustrating and time consuming . It does not fill me with confidence to use the module's USB on stage to trigger VSTs..
Windows 10 and USB can be a pain...I have been involved with countless posts and multiple forums on USB issues and there are different causes/solutions everything from BIOS settings/bad cables/drivers to defective hardware.
Does the module function/operate properly when connected to a different machine?.
I see where you connected a DM8 with no issue. but have you connected or tried to update/reinstall the DM10 firmware with another machine?
if it still doesn't..the problem is probably within the module....may be a "partial update" install or the port/connection went bad.
I have had a few pieces of hardware go bad over the past couple years due to the USB port/PCB connection..I don't like the USB port on my STRIKE module as it feels similar to the ones that went bad on me.
If it does function properly on the other machine...then the problem is probably the laptop.
1st..Check under Device manager for 3.0 USB extensible controller...
If it is there uninstall it.. you may be prompted to reboot...
If you don't have any usb 3.0 ports there is no need for it and it usually causes conflicts/problems on older machines or those without usb 3.0 ports.
I still use a number of older machines /laptops for older gear and now they are running Windows 10 LTSB and none of them have 3.0 ports.
Once I uninstalled the 3.0 controller I stopped having usb problems including partially work ports and device recognition etc.
If that doesn't correct the issue..have you tried the advanced trouble shooter?
With the module connected..
control panel>System and Security/find fix problems>configure device>advanced
make sure the apply repairs automatically box is checked..then click next..
In the pic you posted is this when the update stopped ?.. at 75%.
Does the update stop at 75% each attempt ?
You could check the USB selective suspend in the power options and disable it if it isn't already.
ALESIS class compliant test..
Quick test - Windows
When you're frustrated with not being able to get up and running, or if you thinking you might have a defective product, this 10-second is-it-broken test can restore the confidence necessary to continue working with the product and to complete any needed software setup or authorization process.
To verify that the device is working, and is being seen by the computer…
On Windows, open the Device Manager.
Disconnect the controller from the computer, count to 5, then reconnect the controller
Does the list of devices at all change, refresh, or flash? If yes…Good, the product is recognized by the computer.
If the product does pass the test above, it is not defective, and the difficulty is caused by misconfigured software settings or options.
Full article..tests etc
http://www.alesis.com/kb/article/1619added a link that has proven helpful for trouble shooting..
https://support.microsoft.com/en-us/help/817900/usb-port-may-stop-working-after-you-remove-or-insert-a-usb-device