Hey folks!
I bought the crimson 2 se some eight weeks ago now from
www.guitarguitar.com (uk)
Super happy with it until two weeks ago (I’ll keep this as brief as I can!)
The floor Tom started playing a rim shot (actually registering a rim shot, including midi) when the mesh was hit.
I phoned guitarguitar two weeks ago and reported the issue, and they have been utterly useless in getting this sorted
-I have reset to factory reset multiple times
- changing the lead over (another Tom) does the same thing but with that toms sound
-plugging the floor toms lead into another Tom results in the Tom playing correctly
-Nothing has been done to the Tom, no drops etc-it has sat on the rack since I bought it.
-the issue started with it only occurring about 30-40% of the time, but over the past two weeks, the rim shot now registers about 99% of the time.
- also: in the last week, most times when I turn the brain on, when I hit the snare mesh, the sound of the snare skin alternates between a snare and hi hat (indicating a brain issue) but, switching kits always fixes this new issue (to date)
I phoned Alesis directly- Alesis has told me as a good will gesture they would have sent me a new floor Tom but they have no stock, haven’t had stock in months and don’t know when stock will arrive. They also tell me they can not deal with this issue directly, and that I have to deal with guitarguitar. I have sent guitarguitar two videos showing the issues, and I have chased them on the phone some six times, they tell me they are waiting for a reply from Alesis - Alesis claim they have not received ANY emails from guitarguitar regarding this issue (guitarguitar is adamant they HAVE sent them and have chased Alesis for a response)
So, long and short: I’m disgusted that this issue has arisen, and have found virtually NOTHING online about others having the same issue other than ONE guy who posted a video on YouTube
And I’m utterly appalled on how this issue has (not) been dealt with by both Alesis and the company I bought it from!
Anyone got any advice on both how to deal with the two companies involved - or how to fix/check this issue?
Many thanks y’all!