Just to explain myself a bit, I was rather heated for a number of reasons. The main being I still do not have the ability to use dual zone cymbals, and this is a listed feature of the kit. I want to be able to assign one cymbal sound to the edge of a dual zone cymbal and one to the bow. On my kit it only ever triggers the edge (and yes I have the triggers setup correctly and Dan@Alesis confirmed this on kit he tried. My drummer needs more cymbals and so far I've already added one and still need to add another. It gets costly and makes the kit a bit more wobbly with the weight. I wouldn't have to do this if they fixed the issue.
Then when I see the next two replies coming off as complacent just because Dan chimed in it irked me. Did anyone else not raise an eyebrow when he said they're looking for soundset developers? With all the companies they are listing as working with I find it a bit unnerving to hear they asking for sound developers on an internet forum.
I didn't mean to come off harsh to Dan, he's been extremely helpful to me. He even mailed me two anti-spin mounts free of charge since the Surge cymbals I bought didn't come with them. I'm just getting a bit tired of waiting for a function that my kit should already be capable of doing. And in my point of view, without giving more detailed info such as, "Within the next two months we expect to release a new firmware" I find it rather pointless to just post saying, "Oh don't fret, we are working on it and focusing more attention on it now".
So I apologize Dan if I upset you and if it seemed like I was personally attacking you. I swear it wasn't anything personal, I wouldn't fault you personally in a company the size of Alesis.
Rev.