Author Topic: Account password change  (Read 1314 times)

Offline Giffo

Account password change
« on: June 10, 2017, 01:46:25 PM »
Not been on for a while and now need to change my account password to lig in on a new tablet. Trouble is that the email is not being sent to my account email address when I request a new password (using 'forgot password' option). Auto log in works on my smart phone but not on my tablet. Can't actually see the password as it's all ******.
Anyone to help please.
Strike Pro & DM10 Studio with mesh head conversion

Offline alesisDRUMMER Staff

Re: Account password change
« Reply #1 on: June 10, 2017, 03:58:28 PM »
Not been on for a while and now need to change my account password to lig in on a new tablet. Trouble is that the email is not being sent to my account email address when I request a new password (using 'forgot password' option). Auto log in works on my smart phone but not on my tablet. Can't actually see the password as it's all ******.
Anyone to help please.

Make sure you are checking your spam/junk folder. If you are not used to getting email from alesisDRUMMER.com your email provider may be blocking our messages.

Offline Giffo

Re: Account password change
« Reply #2 on: June 11, 2017, 08:51:01 AM »
No emails in spam or junk! Can any admin assist please?
Strike Pro & DM10 Studio with mesh head conversion