Hi Larry, I own the DM10 so not an expert with the Strike, but if that ride works as it should using the tom inputs, then the hardware is fine and you would want to check the trigger settings for your ride on the module, maybe the levels are way too low.. is it the same when you try it with more than one kit preset? It could be the levels in each kit, or it could be the trigger settings for the ride in the overall general setup. Or try a factory reset? Guitar Centre may not have done that and maybe the kit had been played/toyed with previously and someone mistakenly mucked up the ride trigger defaults to some super low settings?