This has been happening for several months now and I've gotten no love from InMusic support. It's as if it no longer has a linear pressure-to-volume transfer curve. Not under warranty but like new. Looked inside for physical failures and found none. The +/- knob on the side doesn't help (does that adjust sensitivity?). There is SOME crosstalk from rim to head but not always and not 100%. It's not the controller input channel, as I have tried the snare head with 2 different channels. Am using a Tom for the snare right now. But snare still plays wrong, no matter where I plug it in.
I did the suggested trigger, etc calibrations (from the video on their we site). I also tested with factory default kits that I have not edited.
Tried to send it to both LA authorized repair companies - one said they weren't taking any new repairs for a couple months, the other didn't reply after 2 emails
Just today, while playing, Tom-2 started to act similarly. Hitting the mesh at 1/2 second intervals, sometimes I hear the Tom sound, sometimes I hear the Rim sound, occasionally both. Using the drum on another input with another cable, it still fails, and another drum on the Tom-2 input works fine.
So now I have TWO of these DM10 Mesh that don't operate properly. You'll have to take my word for it - I don't thrash around REALLY hard. I don't gig. I am a beginner and am just playing along with songs. I don't even use the Toms all that much.
What kind of recourse do I have, if any, with this being used, bought from Amazon's refurb facility in May 2016? If this is a known problem, then it could be a manufacturing defect.
Also, my controller fails if the room gets a little warm or if I turn it off then back on. I can see the trigger indications on the display, and everything seems right, but no sound comes out. If I turn it off for an hour and come back, it works. And recently, my 2 crash cymbals wont trigger if I hit the snare at the exact same time. Of course, I will post this in the Controller area, too.
Thanks in advance for any help that can be rendered to a frustrated rookie.