Thanks for the video link. I will give it another go, but I'm pretty sure I got to that point and ended up getting error messages. It was about this time that I moved to Addictive. I really dig the ability to customize outside of the tiny little '80s-era monochrome module screen. Plus, it allows for almost infinite kit availability. Of course, it also adds layers of complexity that might hinder flow in high-stakes situations (live gigs, recording sessions, kidnappings). But I like to tinker.
Sorry to hear of your issues with Alesis Customer Service. I've had pretty good luck getting a response, though no actual answers as to why the trigger constantly fail. They just offer to send me a new pad as a replacement. Sure, this is nice and all, but once the warranty is up, I'll be holding the bag for repairs. That's why I embarked upon a journey to fix the weak points myself. I shouldn't have to do this with a new piece of equipment, but really, what do you expect for $1200! That was sarcasm.
I'm posting my fixes for these issues later today for users of the DM10 MKII Pro (and studio) mesh pad triggers. The pad design of other models (older DM10s, Command, etc) seem to be slightly different, but the triggers all function (they're 27mm piezo disc transducers) and seemingly fail in the same way. Solder joints break and the hair-thin wires have poor insulation and crack under usage. I've had both of these issues happen on new pads with very few hours of playing on them. Sometimes, I've had both- solder pops off and wire cracks- on the same pad. I sent my first kit back completely, as I bought it through Amazon Prime and they just dealt with it all. InMusic (Alesis parent company) also sent me two new pads as a response to my initial warranty issue. So I ended up with a replacement kit from Amazon, and two additional pads. This was fortuitous, as the pads on the new kit also began to fail the same way. I contacted Alesis (again) and this time they actually had a dialog with me, and offered to send two more pads to replace the defective ones. I suggested that this is a perennial problem, and they've yet to acknowledge this as widespread. Maybe it's not and I'm just unlucky. However, going through the Alesis community pages offers good insight as to how many people across the entire Alesis product line have build quality issues.
My latest failure was the kick drum pad. This was after I found a good fix for my 12" pads with failed triggers. If it's not one thing, it's another. And another. So I did the "surgery" yesterday, and I found the trigger had failed in the same way as the 12" pads. It was slightly more involved since the trigger mount and foam cylinder is a little more complex and tricky to remove. Of all the places that Alesis has found a good adhesive, it's on the kick drum trigger cone (foam cylinder, really). So removing it was "fun." I had planned on replacing the foam completely if it was destroyed in the removal process. But it worked for me. I played flat-out for a while to smoke test my fixes and so far everything is working out well. I'm working on a new trigger system that will allow for easier removal and replacement without having to solder everything when things inevitably fall apart. Well,, it will be new to me. I'm sure many others have their unique fixes for this problem.
I hope you get an answer for the hi-hat issue. Keep pinging Alesis. I'm of the opinion that they operate a customer service center that deals with all of InMusic's properties, so they probably have a TON of backlogged complaints.
Happy drumming!