Point taken, Vaikl. I'm always interested in hearing how customers are treated and how issues are handled. If something's screwed up with this guy's rack, I'd like to hear Alesis jumped on it and fixed it. That's my own bias, to believe that in this overly commoditized world, that one beats the competition by offering a superior customer experience. I hope that this is what Alesis does. Doesn't sound like I'll be finding out, if the person with the problem isn't going to pursue it. Can't say I blame him (I'm living with the Tom1 work around), but there are companies out there that would cringe if they knew that they weren't given a chance to make things right. Perhaps the shame is that apparently the consensus that he/she got from this forum is that it's not worth the bother.