It's a typical dissappointed customer: THEY had one bad experience, THEY are the victims of false advertising, THEY are the victims of bad quality control. Aside from the fact, that you stand almost alone, nobody gives a sh*t.
So stop spreading illogical and idiotic opinions due to one bad experience and take notice in the fact, that you seem to be one of the VERY few unlucky people who managed to get a disfunctional rack. But hey, it happened to you, so everybody must care.